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Baruch Computing and Technology Center (BCTC)

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Help Desk Service Alerts

  • OWA Access Issue - April 3rd, 2020
    CIS is investigating reports of users experiencing issues accessing Outlook Web Access (OWA) ( with some Safari and Mozilla Firefox web browsers.
    We apologize for the inconvenience this may cause. 

    Servicenow Maintenance for Friday April 3rd, 2020 from 1PM to 4AM
    On April 3rd from 1am until 4am Servicenow production will be unavailable due to scheduled maintenance.

    All BCTCLabs and the Newman Library are CLOSED until further notice.  Helpdesk support is available online via email (

    Do NOT "Shut Down" when using Remote Desktop
    If you are a faculty or staff member getting to your office computer via Remote Desktop Conenction and the VPN, please do NOT end your session by going to "Shut Down" on the menu. This will power off your PC and make it unavailable. Use the "Disconnect" option or hit the "X" in the "Remote Desktop Connection" window or drop-down title bar if full-screen, to leave your computer on and the session running.  If you do accidentally shut down email the Helpdesk for assistance, in most cases we can restart the computer remotely.

    Access to Creative Cloud for Students
    Update:  Creative Cloud is now available.  Please follow the instructions from CUNY

    Adobe is allowing CUNY students to use Creative Cloud from home during the current situation.

    I nformation for Administrative users
    We have compiled a list of information about administrative resources during the current campus situation.

    Zoom videoconferncing licenses
    Baruch has licensed Zoom for campus use during the current situation. Users can log in to with their Baruch username and password to access it.

    CUNY Information on Teaching and Working Remotely
    CUNY has posted a page on resources available from
    CUNY for faculty and staff who need to work remotely.  This page is at

    CUNY Net Price Calculator became available on Monday, March 30th, 2020
    On March 30, 2020 the Net Price Calculator became available with a new URL,
    The old one at will be turned off on April 1, 2020 at 7 AM. Please update any links you may have to the new site before then.

    ConnectCUNY Webex: Users must keep their username as their email address to use Webex
    When logging into connectCUNY webex, users MUST use their CUNY Login credentials as their email address. Once logged into webex, users must not update/change the email address, which is when access is lost.

    New version of the GlobalProtect VPN client - 02/05/2020
    On Wednesday, February 5th BCTC will be deploying a new version of the GlobalProtect VPN client. VPN users will be prompted to download and install this client the first time they use their VPN after Feb. 5th. Please follow the prompts to download and install the new client. Details and instruction for updating your VPN client can be found at the following link.
    Please contact the Service Desk with any questions or concerns. Thanks BCTC.

    Updated 4/3/2020 9:38am

News and Updates




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