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Baruch Computing and Technology Center (BCTC)

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Help Desk Service Alerts

  • Scheduled Downtime: Library Systems Intermittently Unavailable December 14-15
    Beginning at 6 AM on Saturday, December 14, and ending (at the latest) by 6 PM on Sunday, December 15, CUNY CIS will be doing maintenance on systems that will affect the following services:

    •The library catalog (also known as CUNY+) may be entirely unavailable
      Workaround: Use OneSearch to see if we actually have the item

    •OneSearch will be searchable but users won’t be able to get real-time info on the status of print books found, nor will users be able to log into their patron accounts to check loan periods, renew loans, etc.
     Workaround: Inquire at the circulation desk in the library

    •OneSearch will not be able to display the green “full text available” links in records
     Workaround: Use the A-Z journals search tool to identify what database has access to any particular journal, magazine, newspaper, etc.

    •Databases will not display the “Find it @ CUNY” buttons or those buttons won’t work
     Workaround: Use the A-Z journals search tool to identify what database has access to that journal, magazine, newspaper, etc.

    •The self-service kiosks for laptop loans and textbook loans will be down.
      Workaround: Borrow at the loan desks in the library.

    Maestro Maintenance on Tuesday, December 17th from 10:00 AM to 2:00 PM
    On Tuesday, December 17th, between 10:00 AM to 2:00 PM, CUNY/CIS will be performing maintenance on the CIS-hosted college messaging infrastructure Maestro application. During this maintenance window, end users may experience intermittent access availability to the maestro.cuny.edu website, and intermittent Maestro messaging services.

    Email Maintenance on Tuesday, December 17th and Wednesday, December 18th
    On Tuesday, December 17th between 6:00pm-11:55pm and Wednesday, December 18th, between 6:00pm-11:55pm, CUNY-CIS will be performing maintenance on the CIS-hosted college messaging infrastructure. During this maintenance window, end users may be prompted to reenter credentials.

    Data Center migration and service availability the weekends of December 7 and December 14, 2019
    CIS plans to migrate applications and services from the old data center to the new data center over the following two weekends in December:

    Data Center Migration phase 1 — 6:00 am to 8:00 pm on Saturday, December 7
    Data Center Migration phase 2 — 6:00 am on Saturday, December 14 to 6:00 pm on Sunday, December 15
    Applications and Services that will REMAIN AVAILABLE during BOTH Data Center Migration Weekends:
    • Network and Internet access
    • cuny.edu
    • CUNY Login
    • Blackboard
    • CUNYfirst (except during monthly maintenance between 7pm on December 14 and 7pm on December 15)
    • Dropbox
    • Office 365 for Education
    • Proofpoint

    Applications and Services that will NOT be available during the December 7 Migration Weekend:
    • DegreeWorks
    • FACTS
    • FileNet
    • Schedule Builder
    • Office365 new student email account provisioning for Baruch, Borough of Manhattan CC, Bronx CC, City College, College of Staten Island, Kingsborough CC, LaGuardia CC, Lehman, Medgar Evers, City Tech, School of Law, and School of Professional Studies

    Applications and Services that will NOT be available during the December 14 Migration Weekend:
    All remaining CUNY-wide and Central Office applications and services that require migration and have not previously been migrated will be migrated and unavailable from 6:00 am on Saturday, December 14 to 6:00 pm on Sunday, December 15. Although CUNYfirst does not require migration, it will be unavailable for up to 24 hours starting at 7:00 pm on Saturday, December 14 for the hosting service provider’s monthly maintenance activities. All other systems mentioned in earlier migration windows are expected to remain available.

    Additional Communications
    This data center migration information is also available on the CUNY IT Alert page on the CUNY web site.

    Email change effective 11/7/19: New alert banner for emails from sources external to CUNY
    Starting from Thursday, November 7th, 2019, emails received from a non-CUNY source external to the CUNY/CIS-hosted Staff and Faculty email system will include the following banner at the top of the message text:
    ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpected emails.
    CUNY Central Office is including this banner to:
          *Make it easier to identify emails originating from addresses external to @cuny.edu and whose source is not a recognized University service provider like Blackboard, CUNYfirst or Dropbox
          *Remind users to exercise caution before opening attachments or clicking links in these emails
    Background:
    Although CUNY email security systems are able to identify and block the majority of malicious emails, some do slip through. Like many other higher education institutions and corporations, a reminder message will be inserted into externally received email to increase awareness of potential risks and aid recognition of impersonated messages including those associated with targeted phishing attacks.
    FAQs:
    Will emails from colleagues or students at CUNY colleges also include the Alert Banner?
    Not if the sender’s email address includes cuny.edu in the address.
    Will emails sent from my @cuny.edu email address include the alert banner?
    The Alert banner is for inbound emails only.
    Will emails from a CUNY listserv include the alert banner?
    No.
    Thank you for your cooperation.
    Updated 12/13/2019 2:36PM

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