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Baruch Computing and Technology Center (BCTC)

About BCTC - Mission and Organization

Baruch Computing and Technology Center
(646) 312-1020

Student Help Desk Request Form

The Baruch Computing and Technology Center (BCTC) provides access to information and communication technologies for students, faculty and staff throughout the Baruch community. Campus wide support of telephony, videoconferencing, computer networking communication systems, campus electronic mail, campus file servers, distance learning and media services equipment distribution are included in the services of the BCTC.

The BCTC, located within the Newman library building, provides computing and networking support services to the 6th floor open student lab areas as well as all administrative staff throughout the Baruch Community. The Zicklin School of Business, Weissman School of Arts and Sciences, and Marxe School of Public and International Affairs  each have their own respective support staff technicians who work closely with BCTC staff to provide support to faculty and staff in those schools.

The HELP DESK responds to problems dealing with computer hardware and software, network services, telephone service and media services. The HELP DESK number is to be called for Baruch College problems relating to the services for faculty, staff and staff serviced by the BCTC.

Help Desk service is intended to aid students in the use of computing equipment on campus, course-related software and College computing services such as CUNYfirst, Blackboard, and Office 365. The Help Desk cannot troubleshoot problems with personal computers, Internet Service Providers, or software that has been installed on students' computers.

All students receive a Office365 account.. Students are responsible for all information sent to them via the College-assigned e-mail account. Students are required to check their BaruchMail account on a frequent and regular basis, because certain messages may be time-critical. email accounts are assigned to current employees; faculty and staff can request a Baruch email using the on-line form. Faculty and staff can access their Baruch email account through the Outlook client, Outlook Web Access, and through their mobile devices.

The primary function of the Media Resources Department ( at Baruch College is to provide audio-visual assistance to the college faculty. In addition, it provides instructional support for video production classes, consultation with faculty on media development and special events support.