Alex Mills

Alex Mills

Professor

Zicklin School of Business

Department: N. P. Loomba Dept of Mgt

Areas of expertise: Operations Management, Healthcare, Services

Email Address: alex.mills@baruch.cuny.edu

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Personal web site and downloadable CV

Alex F. Mills
is Professor of Operations Management in the Narendra Paul Loomba Department of Management and Academic Director of the Executive MBA in Healthcare Administration in the Zicklin School of Business at Baruch College.

Professor Mills studies operations management with a focus on healthcare services. His research focuses on economic incentives in healthcare, demand management, allocation of healthcare provider resources, and healthcare system response to disruptions. He makes use of a wide range of methodology, including stochastic modeling, optimization, and data analysis. His research has been published in FT50 and UTD24 ranked journals including Management Science, Manufacturing & Service Operations Management, Operations Research, and Production and Operations Management. Professor Mills serves as an Associate Editor at Manufacturing & Service Operations Management and as a Senior Editor at Production and Operations Management.

Professor Mills teaches courses in operations management and business analytics, including process analysis, supply chain management, and healthcare analytics. He currently serves as the Area Coordinator for Operations Management in the Department of Management. In addition to excellence in teaching operations management, his pedagogical expertise includes fully online teaching and learning, and doctoral dissertation advisement.

Education

Ph.D., Statistics and Operations Research, University of North Carolina Chapel Hill NC

B.S., Mathematics, College of William and Mary Williamsburg VA

SemesterCourse PrefixCourse NumberCourse Name
Spring 2024ODA75100Stochastic Modeling: Fndmntls
Spring 2024BUS90000Dissertation Supervision
Fall 2023BUS90000Dissertation Supervision
Fall 2023ZEP9640Healthcare Analytics and Quali
Spring 2023OPM3000Service Operations Management
Spring 2023OPM3000Service Operations Management
Spring 2023BUS89500Independent Study
Fall 2022MGT9722HC Informatics and Quality
Spring 2022MGT88000Special Topics in Business
Fall 2021OPM3710Supply Chain Management
Fall 2021MGT9722HC Informatics and Quality
Fall 2021BUS89500Independent Study
Spring 2021MGT3121Service Operations Management
Spring 2021DCT90312Dissertation Research - Final
Fall 2020DCT90302Dissertation Research - Propos
Fall 2020MGT3121Service Operations Management
Fall 2020MGT3121Service Operations Management
Fall 2020MGT9722HC Informatics and Quality
Spring 2020MGT3710Introduction to Supply Chain Management
Fall 2019MGT9722HC Informatics and Quality
Fall 2019MGT3710Introduction to Supply Chain Management
Spring 2019MGT3730Business Process Analysis
Spring 2019MGT3121Service Operations Management

Journal Articles

Cakici, O. E., & Mills, A. (2023). Telehealth pay parity and patient demand in acute care. In Progress.

Kamalahmadi, M., Mills, A., Helm, J. E., Bretthauer, K. M., Coe, E., & Kara, A. Y. (2023). Mixing it Up: Operational Impact of Hospitalist Workload. Management Science, 69(1). 283-307.

Mayo, K., Ball, G. P., & Mills, A. (2022). CEO Tenure and Recall Risk Management in the Consumer Products Industry. Production and Operations Management, 31(2). 743-763.

(2022). Telehealth Pay Parity: The Current Debate and Insights from Business Research. Health Management, Policy & Innovation, 7(3). 13.

Mills, A., & Ziya, S. (2021). Testing with Limited Capacity and Pooling.

Cakici, O. E., & Mills, A. (2021). On the Role of Teletriage in Healthcare Demand Management. Manufacturing and Service Operations Management, 23(6). 1483-1504.

Mills, A., Helm, J. E., & Wang, Y. (2021). Surge Capacity Deployment in Hospitals: Effectiveness of Response and Mitigation Strategies. Manufacturing and Service Operations Management, 23(2).

Mills, A., & Helm, J. (2020). Medical Surge: Lessons for a Pandemic from Mass-Casualty Management. Health Management, Policy, and Innovation, 5(1). 2.

Helm, J. E., Mills, A., & Yu, X. (2020). Efficient Transition to Post-Acute Care. In Progress.

Webb, E. M., & Mills, A. (2019). Incentive-Compatible Prehospital Triage in Emergency Medical Services. Production and Operations Management, 28(9). 2221-2241.

Cho, D. D., Bretthauer, K. M., Cattani, K. D., & Mills, A. (2019). Behavior-Aware Service Staffing. Production and Operations Management, 28(5). 1285-1304.

Helm, J. E., Mills, A., Hu, S., Yu, X., Deglise-Hawkinson, J., & Pan, J. (2019). A New Value Proposition for Reducing Readmissions: Dynamic Staffing for Post-Discharge Follow-Up. Production and Operations Management, In Progress.

Mills, A., Argon, N. T., & Ziya, S. (2018). Dynamic Distribution of Patients to Medical Facilities in the Aftermath of a Disaster. Operations Research, 66(3). 716-732.

Mills, A., Helm, J. E., Jola-Sanchez, A. F., Tatikonda, M. V., & Courtney, B. A. (2018). Coordination of Autonomous Healthcare Entities: Emergency Response to Multiple Casualty Incidents. Production and Operations Management, 27(1). 184--205.

Mills, A. (2016). A simple yet effective decision support policy for mass-casualty triage. European Journal of Operational Research, 253(3). 734-745.

Mills, A., Argon, N. T., Ziya, S., Hiestand, B., & Winslow, J. (2014). ReSTART: A Novel Framework for Resource-Based Triage in Mass-Casualty Events. Journal of Special Operations Medicine, 14(1). 30--39.

Frame, A. M., & Mills, A. (2014). Condition-dependent mate choice: A stochastic dynamic programming approach. Theoretical Population Biology, 96. 1-7.

Mills, A., Argon, N. T., & Ziya, S. (2013). Resource-Based Patient Prioritization in Mass-Casualty Incidents. Manufacturing & Service Operations Management, 15(3). 361-377.

Presentations

Mills, A. Telehealth Pay Parity and Patient Demand in Acute Care. Production and Operations Management Conference. Online: Production and Operations Management Society.

Mills, A. Testing with Limited Capacity and Pooling. Production and Operations Management Conference. Online: Production and Operations Management Society.

Mills, A. Telehealth Pay Parity and Patient Demand in Acute Care. Operations and Decision Technologies Seminar. Bloomington IN: Kelley School of Business.

Mills, A. Dynamic Staffing for Post-Discharge Follow-Ups. INFORMS Annual Meeting. Anaheim CA: INFORMS.

Mills, A. Telehealth Pay Parity and Patient Demand in Acute Care. INFORMS Annual Meeting. Anaheim CA: INFORMS.

Mills, A. Testing with Limited Capacity and Pooling. INFORMS Annual Meeting. Online: INFORMS.

Mills, A. Testing with Limited Capacity and Pooling. Decision Science Institute Annual Conference. Online: Decision Sciences Institute.

Mills, A. Dynamic Staffing for Post-Discharge Follow-Ups. INFORMS Annual Meeting. Seattle WA: INFORMS.

Mills, A. Dynamic Staffing for Post-Discharge Follow-Ups. Production and Operations Management Conference. Anaheim CA: Production and Operations Management Society.

Kamalahmadi, M., & Mills, A. (2018, May 31). Mixing it Up: Operational Impact of Hospitalist Workload. Production and Operations Management Conference. Houston TX: POMS.

Mills, A. (2018, November 30). Dynamic Staffing for Post-Discharge Follow-Ups. INFORMS Annual Meeting. Phoenix AZ: INFORMS.

Mills, A. (2018, May 31). Incentive-Compatible Prehospital Triage in Emergency Medical Services. Production and Operations Management Conference. Houston TX

Cho, D. D., & Mills, A. (2017, May 31). Behavior Aware Service Staffing. Production and Operations Management Conference. Seattle WA: POMS.

Mills, A. (2017, November 30). Efficient Transition to Post-Acute Care. INFORMS Annual Meeting. Houston TX: INFORMS.

Mills, A. (2017, June 30). Calling for Care: The Risky Proposition of Teletriage for Healthcare Demand Management. Manufacturing and Service Operations Management. Chapel Hill NC: INFORMS.

Mills, A. (2016, November 30). Efficient Transition to Post-Acute Care. INFORMS Annual Meeting. Nashville TN: INFORMS.

Mills, A. (2016, March 31). Surge Capacity Deployment in Hospitals: Response and Mitigation. Linder College of Business OBAIS Seminar. Cincinnati OH: University of Cincinnati.

Mills, A. (2016, March 31). Surge Capacity Deployment in Hospitals: Response and Mitigation. United States Naval Academy Colloquium. Annapolis MD

Mills, A. (2016, November 30). Surge Capacity Deployment in Hospitals: Response and Mitigation. INFORMS Annual Meeting. Nashville TN

Mills, A. (2016, September 30). From Incident to Inpatient: How Healthcare Coalitions can Improve Urban Incident Response. POMS International Conference. Havana Cuba

Mills, A. (2016, May 31). Incentive-Compatible Prehospital Triage in Emergency Medical Services. Production and Operations Management Conference. Orlando FL

Mills, A. (2016, November 30). Dynamic Patient Distribution in the Aftermath of a Disaster. INFORMS Annual Meeting. Nashville TN

Mills, A., & Helm, J. E. (2015, March 31). Improving Surge Capacity Through Coordination. National Healthcare Coalition Resource Center Webinar.

Mills, A. (2015, May 31). From Incident to Inpatient: How Healthcare Coalitions can Improve Urban Incident Response. Production and Operations Management Conference. Washington DC

Mills, A., Helm, J. E., & Tatikonda, M. V. (2015, May 31). Improving Surge Capacity Through Coordination. College of Healthcare Operations Management Showcase Presentation. Washington DC: POMS.

Mills, A. (2015, July 31). Surge Capacity Deployment in Hospitals: Response and Mitigation. INFORMS Healthcare Conference. Nashville TN

Mills, A. (2015, July 31). Incentive-Compatible Prehospital Triage in Emergency Medical Services. INFORMS Healthcare Conference. Nashville TN

Tatikonda, M. V., Helm, J. E., Mills, A., Jola-Sanchez, A. F., & Courtney, B. A. (2015, August 31). Operational Coordination of Autonomous Healthcare Services in Urban Disasters. Academy of Management Meeting. : Academy of Management.

Mills, A. (2015, November 30). Surge Capacity Deployment in Hospitals: Response and Mitigation. INFORMS Annual Meeting. Philadelphia PA

Webb, E. M., & Mills, A. (2015, November 30). Incentive-Compatible Prehospital Triage in Emergency Medical Services. INFORMS Annual Meeting. Philadelphia PA

Mills, A. (2015, November 30). From Incident to Inpatient: How Healthcare Coalitions can Improve Urban Incident Response. INFORMS Annual Meeting. Philadelphia PA

Liu, R., Mills, A., & Anderson, J. H. (2014, December 31). Independence Thresholds: Balancing Tractability and Practicality in Soft Real-Time Stochastic Analysis. 35th IEEE Real-Time Systems Symposium. : IEEE.

Mills, A. (2014, October 31). Surge Capacity Deployment in Hospitals: Response and Mitigation. INFORMS Annual Meeting. San Francisco

Mills, A. (2014, May 31). Surge Capacity Deployment in Hospitals: Response and Mitigation. Production and Operations Management Conference. Atlanta GA

Mills, A. (2013, July 31). Dynamic Patient Distribution in the Aftermath of a Disaster. Manufacturing and Service Operations Management. Fontainebleau France

Mills, A. (2013, October 31). Incentive-Compatible Prehospital Triage in Emergency Medical Services. INFORMS Annual Meeting. Minneapolis MN

Mills, A. (2013, May 31). Dynamic Patient Distribution in the Aftermath of a Disaster. Production and Operations Management Conference. Denver CO

Mills, A. (2012, October 31). Dynamic Patient Distribution in the Aftermath of a Disaster. INFORMS Annual Meeting. Phoenix AZ

Mills, A. (2012, November 30). Dynamic Patient Distribution in the Aftermath of a Disaster. Distributed Healthcare Services Working Group. Durham NC: Statistics and Mathematical Sciences Institute (SAMSI).

Mills, A., & Anderson, J. H. (2011, August 31). A Multiprocessor Server-Based Scheduler for Soft Real-Time Tasks with Stochastic Execution Demand. 17th IEEE International Conference on Embedded and Real-Time Computing Systems and Applications. : IEEE.

Kenna, C. J., Herman, J. L., Brandenburg, B. B., Mills, A., & Anderson, J. H. (2011, December 31). Soft Real-Time on Multiprocessors: Are Analysis Based Schedulers Really Worth It?. 32nd IEEE Real-Time Systems Symposium. : IEEE.

Mills, A., & Anderson, J. H. (2010, April 30). A Stochastic Framework for Multiprocessor Soft Real-Time Scheduling. 16th IEEE Real-Time and Embedded Technology and Applicatoins Symposium. : IEEE.

TitleFunding Agency SponsorStart DateEnd DateAwarded DateTotal FundingStatus
Operational impact of hospitalist localizationPSC-CUNY 5107/01/202012/31/202204/17/20203500Completed
Pooling resources in virtual and physical services with applicaiton to telehealthPSC-CUNY 5407/01/202306/30/202404/18/2023599.71Funded - In Progress
Operational impact of telehealth pay parity policiesPSC CUNY 5307/01/202212/31/202304/15/20223500Funded - In Progress
Honor / AwardOrganization SponsorDate ReceivedDescription
College of Healthcare Operations Management Best PaperProduction and Operations Management Society2018
Operations and Decision Technologies Faculty ScholarIndiana University Kelley School of Business2018
Trustee Teaching AwardIndiana University2015
Second Prize, Public Sector Operations Research Best PaperINFORMS2014

Department

Committee NamePosition RoleStart DateEnd Date
Executive Committee, Department of ManagementCommittee Member5/1/2020Present
Area Coordinator, Operations Management8/1/2020Present

College

Committee NamePosition RoleStart DateEnd Date
Executive MBA in Healthcare AdministrationAcademic DirectorPresent
Area Coordinator, Operations ManagementArea CoordinatorPresent
Executive Committee, Department of ManagementCommittee MemberPresent
Faculty Search Committee, Operations ManagementCommittee Chair3/31/2023
Faculty Search Committee, Operations ManagementCommittee Chair5/31/2021

Professional

OrganizationPosition RoleOrganization StateOrganization CountryStart DateEnd DateAudience
Health Care Management ScienceEditor, Associate Editor1/1/2021Present
Manufacturing & Service Operations ManagementEditor, Associate Editor1/1/2021Present
Business School Alliance for Healthcare Management (BAHM)Board Member1/1/2019PresentInternational
Management ScienceReviewer, Journal Article1/1/2016Present
IIE Transactions on Healthcare Systems EngineeringReviewer, Journal Article1/1/2015Present
Production and Operations ManagementEditor, Senior Editor2/1/2024PresentInternational
Manufacturing & Service Operations ManagementReviewer, Journal Article1/1/2014Present
College of Healthcare Operations Management Best Paper Award, Production and Operations Management SocietyReviewer, Conference Paper1/1/2013Present
Operations ResearchReviewer, Journal Article1/1/2013Present
European Journal of Operational ResearchReviewer, Journal Article1/1/2012Present
IIE TransactionsReviewer, Journal Article1/1/2012Present
Production and Operations ManagementReviewer, Journal Article1/1/2015Present