Alex Mills

Education

Ph.D., Statistics and Operations Research, University of North Carolina Chapel Hill NC

B.S., Mathematics, College of William and Mary Williamsburg VA

Journal Articles

Mills, A., & Ziya, S. (2025). Test allocation and pool composition in heterogenous populations under strict capacity constraints. Manufacturing and Service Operations Management, 27(5). 1332-1682.

Cakici, O. E., & Mills, A. (2025). Telehealth in acute care: Pay parity and patient access. Manufacturing and Service Operations Management, 27(1). 40-58. In Progress.

Kamalahmadi, M., Mills, A., Helm, J. E., Bretthauer, K. M., Coe, E., & Kara, A. Y. (2023). Mixing it Up: Operational Impact of Hospitalist Workload. Management Science, 69(1). 283-307.

(2022). Telehealth Pay Parity: The Current Debate and Insights from Business Research. Health Management, Policy & Innovation, 7(3). 13.

Mayo, K., Ball, G. P., & Mills, A. (2022). CEO Tenure and Recall Risk Management in the Consumer Products Industry. Production and Operations Management, 31(2). 743-763.

Mills, A., Helm, J. E., & Wang, Y. (2021). Surge Capacity Deployment in Hospitals: Effectiveness of Response and Mitigation Strategies. Manufacturing and Service Operations Management, 23(2).

Cakici, O. E., & Mills, A. (2021). On the Role of Teletriage in Healthcare Demand Management. Manufacturing and Service Operations Management, 23(6). 1483-1504.

Mills, A., & Helm, J. (2020). Medical Surge: Lessons for a Pandemic from Mass-Casualty Management. Health Management, Policy, and Innovation, 5(1). 2.

Cho, D. D., Bretthauer, K. M., Cattani, K. D., & Mills, A. (2019). Behavior-Aware Service Staffing. Production and Operations Management, 28(5). 1285-1304.

Webb, E. M., & Mills, A. (2019). Incentive-Compatible Prehospital Triage in Emergency Medical Services. Production and Operations Management, 28(9). 2221-2241.

Mills, A., Helm, J. E., Jola-Sanchez, A. F., Tatikonda, M. V., & Courtney, B. A. (2018). Coordination of Autonomous Healthcare Entities: Emergency Response to Multiple Casualty Incidents. Production and Operations Management, 27(1). 184--205.

Mills, A., Argon, N. T., & Ziya, S. (2018). Dynamic Distribution of Patients to Medical Facilities in the Aftermath of a Disaster. Operations Research, 66(3). 716-732.

Mills, A. (2016). A simple yet effective decision support policy for mass-casualty triage. European Journal of Operational Research, 253(3). 734-745.

Frame, A. M., & Mills, A. (2014). Condition-dependent mate choice: A stochastic dynamic programming approach. Theoretical Population Biology, 96. 1-7.

Mills, A., Argon, N. T., Ziya, S., Hiestand, B., & Winslow, J. (2014). ReSTART: A Novel Framework for Resource-Based Triage in Mass-Casualty Events. Journal of Special Operations Medicine, 14(1). 30--39.

Mills, A., Argon, N. T., & Ziya, S. (2013). Resource-Based Patient Prioritization in Mass-Casualty Incidents. Manufacturing & Service Operations Management, 15(3). 361-377.

Understanding Customer Preferences for Virtual and In-Person Services. In Progress.

Payment Parity Policies in Multi-Channel Healthcare. In Progress.

Pooling Physical and Virtual Services. Manufacturing & Service Operations Management,

Presentations

Mills, A. Telehealth Pay Parity and Patient Demand in Acute Care. Management Science Seminar. Hong Kong: City University of Hong Kong.

Mills, A. Telehealth Pay Parity and Patient Demand in Acute Care. Operations Management Seminar. Hong Kong: Hong Kong Univesity School of Business.

Mills, A. Telehealth Pay Parity and Patient Demand in Acute Care. Operations Management Seminar. Ithaca NY: Cornell University Johnson College of Business.

Mills, A. Telehealth Pay Parity and Patient Demand in Acute Care. Technology and Operations Seminar. Fontainebleau FR: INSEAD.

Mills, A. Telehealth Pay Parity and Patient Demand in Acute Care. Operations Management Seminar. Jouy-en-Josas FR: HEC Paris.

Mills, A. Telehealth Pay Parity and Patient Demand in Acute Care. Decision Sciences Annual Conference. Atlanta: Decision Sciences Institute.

Mills, A. Telehealth Pay Parity and Patient Demand in Acute Care. Statistics and Operations Research Seminar. Chapel Hill NC: University of North Carolina.

Mills, A. Testing with Limited Capacity and Pooling. Production and Operations Management Conference. Online: Production and Operations Management Society.

Mills, A. Telehealth Pay Parity and Patient Demand in Acute Care. Production and Operations Management Conference. Online: Production and Operations Management Society.

Mills, A. Telehealth Pay Parity and Patient Demand in Acute Care. Institute for Mathematical and Stastical Innovation. Chicago: Institute for Mathematical and Stastical Innovation.

Mills, A. Telehealth Pay Parity and Patient Demand in Acute Care. Operations and Decision Technologies Seminar. Bloomington IN: Kelley School of Business.

Mills, A. Telehealth Pay Parity and Patient Demand in Acute Care. INFORMS Annual Meeting. Anaheim CA: INFORMS.

Mills, A. Dynamic Staffing for Post-Discharge Follow-Ups. INFORMS Annual Meeting. Anaheim CA: INFORMS.

Mills, A. Testing with Limited Capacity and Pooling. Decision Science Institute Annual Conference. Online: Decision Sciences Institute.

Mills, A. Testing with Limited Capacity and Pooling. INFORMS Annual Meeting. Online: INFORMS.

Mills, A. Dynamic Staffing for Post-Discharge Follow-Ups. Production and Operations Management Conference. Anaheim CA: Production and Operations Management Society.

Mills, A. Dynamic Staffing for Post-Discharge Follow-Ups. INFORMS Annual Meeting. Seattle WA: INFORMS.

Kamalahmadi, M., & Mills, A. (2018, May 31). Mixing it Up: Operational Impact of Hospitalist Workload. Production and Operations Management Conference. Houston TX: POMS.

Mills, A. (2018, November 30). Dynamic Staffing for Post-Discharge Follow-Ups. INFORMS Annual Meeting. Phoenix AZ: INFORMS.

Mills, A. (2018, May 31). Incentive-Compatible Prehospital Triage in Emergency Medical Services. Production and Operations Management Conference. Houston TX

Cho, D. D., & Mills, A. (2017, May 31). Behavior Aware Service Staffing. Production and Operations Management Conference. Seattle WA: POMS.

Mills, A. (2017, June 30). Calling for Care: The Risky Proposition of Teletriage for Healthcare Demand Management. Manufacturing and Service Operations Management. Chapel Hill NC: INFORMS.

Mills, A. (2017, November 30). Efficient Transition to Post-Acute Care. INFORMS Annual Meeting. Houston TX: INFORMS.

Mills, A. (2016, September 30). From Incident to Inpatient: How Healthcare Coalitions can Improve Urban Incident Response. POMS International Conference. Havana Cuba

Mills, A. (2016, May 31). Incentive-Compatible Prehospital Triage in Emergency Medical Services. Production and Operations Management Conference. Orlando FL

Mills, A. (2016, November 30). Dynamic Patient Distribution in the Aftermath of a Disaster. INFORMS Annual Meeting. Nashville TN

Mills, A. (2016, November 30). Efficient Transition to Post-Acute Care. INFORMS Annual Meeting. Nashville TN: INFORMS.

Mills, A. (2016, November 30). Surge Capacity Deployment in Hospitals: Response and Mitigation. INFORMS Annual Meeting. Nashville TN

Mills, A. (2016, March 31). Surge Capacity Deployment in Hospitals: Response and Mitigation. Linder College of Business OBAIS Seminar. Cincinnati OH: University of Cincinnati.

Mills, A. (2016, March 31). Surge Capacity Deployment in Hospitals: Response and Mitigation. United States Naval Academy Colloquium. Annapolis MD

Mills, A., Helm, J. E., & Tatikonda, M. V. (2015, May 31). Improving Surge Capacity Through Coordination. College of Healthcare Operations Management Showcase Presentation. Washington DC: POMS.

Mills, A. (2015, May 31). From Incident to Inpatient: How Healthcare Coalitions can Improve Urban Incident Response. Production and Operations Management Conference. Washington DC

Mills, A., & Helm, J. E. (2015, March 31). Improving Surge Capacity Through Coordination. National Healthcare Coalition Resource Center Webinar.

Mills, A. (2015, November 30). From Incident to Inpatient: How Healthcare Coalitions can Improve Urban Incident Response. INFORMS Annual Meeting. Philadelphia PA

Webb, E. M., & Mills, A. (2015, November 30). Incentive-Compatible Prehospital Triage in Emergency Medical Services. INFORMS Annual Meeting. Philadelphia PA

Mills, A. (2015, November 30). Surge Capacity Deployment in Hospitals: Response and Mitigation. INFORMS Annual Meeting. Philadelphia PA

Tatikonda, M. V., Helm, J. E., Mills, A., Jola-Sanchez, A. F., & Courtney, B. A. (2015, August 31). Operational Coordination of Autonomous Healthcare Services in Urban Disasters. Academy of Management Meeting. : Academy of Management.

Mills, A. (2015, July 31). Incentive-Compatible Prehospital Triage in Emergency Medical Services. INFORMS Healthcare Conference. Nashville TN

Mills, A. (2015, July 31). Surge Capacity Deployment in Hospitals: Response and Mitigation. INFORMS Healthcare Conference. Nashville TN

Mills, A. (2014, October 31). Surge Capacity Deployment in Hospitals: Response and Mitigation. INFORMS Annual Meeting. San Francisco

Mills, A. (2014, May 31). Surge Capacity Deployment in Hospitals: Response and Mitigation. Production and Operations Management Conference. Atlanta GA

Liu, R., Mills, A., & Anderson, J. H. (2014, December 31). Independence Thresholds: Balancing Tractability and Practicality in Soft Real-Time Stochastic Analysis. 35th IEEE Real-Time Systems Symposium. : IEEE.

Mills, A. (2013, July 31). Dynamic Patient Distribution in the Aftermath of a Disaster. Manufacturing and Service Operations Management. Fontainebleau France

Mills, A. (2013, May 31). Dynamic Patient Distribution in the Aftermath of a Disaster. Production and Operations Management Conference. Denver CO

Mills, A. (2013, October 31). Incentive-Compatible Prehospital Triage in Emergency Medical Services. INFORMS Annual Meeting. Minneapolis MN

Mills, A. (2012, November 30). Dynamic Patient Distribution in the Aftermath of a Disaster. Distributed Healthcare Services Working Group. Durham NC: Statistics and Mathematical Sciences Institute (SAMSI).

Mills, A. (2012, October 31). Dynamic Patient Distribution in the Aftermath of a Disaster. INFORMS Annual Meeting. Phoenix AZ

Kenna, C. J., Herman, J. L., Brandenburg, B. B., Mills, A., & Anderson, J. H. (2011, December 31). Soft Real-Time on Multiprocessors: Are Analysis Based Schedulers Really Worth It?. 32nd IEEE Real-Time Systems Symposium. : IEEE.

Mills, A., & Anderson, J. H. (2011, August 31). A Multiprocessor Server-Based Scheduler for Soft Real-Time Tasks with Stochastic Execution Demand. 17th IEEE International Conference on Embedded and Real-Time Computing Systems and Applications. : IEEE.

Mills, A., & Anderson, J. H. (2010, April 30). A Stochastic Framework for Multiprocessor Soft Real-Time Scheduling. 16th IEEE Real-Time and Embedded Technology and Applicatoins Symposium. : IEEE.

Department

College

Professional