Chaoqun Deng

Education

Ph.D., Management, Rensselaer Polytechnic Institute Troy NY

M.S., Management Science and Engineering, Wuhan University of Technology

B.S., Information Systems Management, Wuhan University of Technology

Journal Articles

(2024). When Do Managers Respond to Electronic Word of Mouth?. Target at Information Systems Journal,

(2024). A Double-Edged Sword: The Competing Effects of Anthropomorphism and AI Efficacy on Sense of Community in AI Live Streaming. (Data Collection Stage), In Progress.

(2024). How Memes Affect Constituents' Social Approval and Support (Under the 3rd Round of Review at Journal of Management). Journal of Management ,

(2024). The Role of Media Synchronicity Fit and Sense of Community in Live Streaming Platforms. Target at Information Systems Research, In Progress.

(2024). Generative AI Response vs Human Response to Customer Reviews: Helpful or Harmful. (Conceptual Stage), In Progress.

Deng, C., & Ravichandran, T. (2023). Managerial Response to Online Positive Reviews: Helpful or Harmful?. Information System Research,

(2023). Words Speak Londer than Action? The Role of Speech Act of Linguistic Differentiation on Philanthropic Crowdfunding Platform. Target at Information Systems Research, In Progress.

(2023). To Smile or Not? The Effect of Facial Expression on Service Demand in Online Platforms. Target at MIS Quarterly, In Progress.

(2023). Effects of Managerial Response Strategies to Unfair Negative Reviews on Subsequent Review Rating. In Progress.

Ravichandran, T., & Deng, C. (2022). Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints. Information System Research , 1-23. (Both authors contributed equally as noted in the paper).

Schnatterly, K., Berns, J. P., Silva, F. C., & Deng, C. (2021). The Effects of Board Expertise-Risk Misalignment and Subsequent Strategic Board Reconfiguration on Firm Performance. Strategic Management Journal , 1-30..

Cabral, J., Deng, C., & Kumar, S. (2020). Internal Resource Allocation and External Alliance Activity of Diversified Firms. Journal of Management Studies , 57(8). 1690-1717. (Equal authorship).

Xu, Y., Wang, L., Xu, B., Jiang, W., Deng, C., Ji, F., & Xu, X. (2019). An Information Integration and Transmission Model of Multi-Source Data for Product Quality and Safety. Information Systems Frontiers, 21(1). 191-212.

He, X., Karami, A., & Deng, C. (2017). Examining the Effects of Online Social Relations on Product Ratings and Adoption: Evidence from an Online Social Networking and Rating Site. International Journal of Web Based Communities, 13(3). 344-363.

Conference Proceedings

Liu, Y., & Deng, C. (2023). The Role of Media Synchronicity Fit and Sense of Community in Live Streaming Platforms. ICIS 2023.

Deng, C., & Ravichandran, T. (2020). To Smile or Not? The Effect of Facial Expression on Service Demand in Sharing Economy Platforms. Americas Conference on Information Systems (AMCIS) 2020.

Schnatterly, K., Berns, J., Silva, F. C., & Deng, C. (2019). Are Directors` Skills Equal to the Task? Expertise Gaps Between Directors and Firm Strategy. Academy of Management Annual Meeting (AOM).

Reger, R. K., Deng, C., Mmbaga, B., Mmbaga, N., & Li, D. (2019). The Joke's on Us: The Effect of Organizational Memes on Social Approval of Organizations. Academy of Management Annual Meeting (AOM).

Deng, C., & Ravichandran, T. (2018). Positivity Bias: Effects of Discrete Emotions on Review Helpfulness. Twenty-fourth Americas Conference on Information Systems (AMCIS).

Deng, C., & Ravichandran, T. (2017). When Do Managers Respond to Electronic Word of Mouth?. Academy of Management Annual Meeting (AOM).

Deng, C., & Ravichandran, T. (2017). How Consumers Perceive Trustworthiness of Providers in Sharing Economy: Effects of Photos and Comments on Demand at Airbnb. Twenty-third Americas Conference on Information Systems (AMCIS).

Deng, C., Lu, Y., Ravichandran, T., & He, X. (2016). What Makes Video Ads Viral: Quantifying the Impact of Marketer- and User-Generated Content. Twenty-second Americas Conference on Information Systems (AMCIS).

Deng, C., & Ravichandran, T. (2016). Managerial Response to Online Compliments: Helpful or Harmful?. Thirty Seventh International Conference on Information Systems (ICIS).

Ravichandran, T., Deng, C., & Huang, D. (2015). Effects of Managerial Response to E-WOM on Consumer Attitude. Thirty Sixth International Conference on Information Systems (ICIS).

Deng, C., & Ravichandran, T. (2014). How Do Firms Benefit from Participating in Value Network: Network Structure, Network Transparency and Firm Performance?. 2014 Annual Meeting of the Decision Sciences Institute (DSI).

Haines, R., & Deng, C. (2013). The Good News-Bad News Effect on the Decision-Making Process in Inventory Management in Supply Chain Environments. Decision Sciences Institute 44th Annual Meeting (DSI).

Presentations

Deng, C. How Consumers Perceive Trustworthiness of Providers in Sharing Economy: Effects of Profile Photos and Customer Comments on Property Demand at Airbnb. 2nd Annual Faculty Research Symposium 2023.

Deng, C. Managerial Response to Online Compliments: Helpful or Harmful?. 2022-2023 Eugene M. Lang Junior Faculty Presentation.

Deng, C. Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints. Baruch Inaugural Cross-College Faculty Research Symposium.

Deng, C., & Ravichandran, T. (2017, August 31). When Do Managers Respond to Electronic Word of Mouth?. Academy of Management Annual Meeting (AOM). Atlanta

Deng, C., & Ravichandran, T. (2017, August 31). How Consumers Perceive Trustworthiness of Providers in Sharing Economy: Effects of Photos and Comments on Demand at Airbnb. Twenty-third Americas Conference on Information Systems (AMCIS). Boston

Deng, C., Lu, Y., Ravichandran, T., & He, X. (2016, August 31). What Makes Video Ads Viral: Quantifying the Impact of Marketer- and User-Generated Content. Twenty-second Americas Conference on Information Systems (AMCIS). San Diego

Deng, C., & Ravichandran, T. (2016, December 31). Managerial Response to Online Compliments: Helpful or Harmful?. Thirty Seventh International Conference on Information Systems (ICIS). Dublin

Ravichandran, T., Deng, C., & Huang, D. (2015, December 31). Effects of Managerial Response to E-WOM on Consumer Attitude. Thirty Sixth International Conference on Information Systems (ICIS). Fort Worth

Deng, C., & Ravichandran, T. (2014, November 30). How Do Firms Benefit from Participating in Value Network: Network Structure, Network Transparency and Firm Performance?. 2014 Annual Meeting of the Decision Sciences Institute (DSI). Tampa

Haines, R., & Deng, C. (2013, November 30). The Good News-Bad News Effect on the Decision-making Process in Inventory Management in Supply Chain Environments. Decision Sciences Institute 4th Annual Meeting (DSI). Baltimore

Department

College

Professional