Ramah Al Balawi
Asst Professor
Zicklin School of Business
Department: Paul Chook Dept InfoSys & Stat
Areas of expertise:
Email Address: ramah.albalawi@baruch.cuny.edu
> View CV- Biography
- Teaching
- Research and Creative Activity
- Grants
- Honors and Awards
- Service
Education
Ph.D., Management Information Systems, University of Illinois at Chicago Chicago United States
M.Sc., Information Systems Technology, George Washington University Washignton D.C. United States
B.Sc., Information Technology, King Saud University Riyadh Saudi Arabia
| Semester | Course Prefix | Course Number | Course Name |
|---|---|---|---|
| Fall 2023 | CIS | 4400 | Data Warehousing for Analytics |
| Spring 2023 | CIS | 9440 | Data Warehousing and Analytics |
| Fall 2022 | CIS | 4400 | Data Warehousing for Analytics |
| Fall 2022 | CIS | 9440 | Data Warehousing and Analytics |
Journal Articles
(2024). Get a Word in Edgewise: Post Character Limit and Social Media-Based Customer Service. Journal of Management Information Systems, In Progress.
(2024). Collaborating Beyond Borders: The Role of Digital Distance Across Countries in International Innovation Partnerships. Research Policy, In Progress.
(2024). The Impact of Customer Service Accounts on Social Media Consumer Engagement: A Natural Experiment. Information Systems Research, In Progress.
(2024). Tokenizing Brand Marketing in the Fashion Industry: The Signaling Effects of Branded Non-Fungible Tokens on Consumer Engagement in Social Media. Information Systems Research, In Progress.
Al Balawi, R., Hu, Y., & Qiu, L. (2023). Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from Airline Industry. Information Systems Research,
(2023). When Crisis Hits: Bike-Sharing Platforms amid the Covid-19 Pandemic. PLoS ONE,
Conference Proceedings
Al Balawi, R., Kim, A., Hu, Y., & Qiu, L. (2025). The Impact of Customer Service Accounts on Social Media Consumer Engagement: A Natural Experiment. HICSS-58 Proceedings.
Al Balawi, R., Basak, E., & Zhao, K. (2025). Tokenizing Brand Marketing in the Fashion Industry: The Signaling Effects of Branded Non-Fungible Tokens on Consumer Engagement in Social Media. HICSS-58 Proceedings.
Al Balawi, R., Kim, A., Hu, Y., & Qiu, L. (2024). The Role of Dedicated Customer Service Accounts on Social Media Consumer Engagement: An Empirical Evidence from a Natural Experiment. ICIS 2024 Proceedings.
Basak, E., Al Balawi, R., & Tafti, A. (2024). Collaborating Beyond Borders: The Role of Social Ties in Global Eco-Innovation Partnerships. HICSS-57 Proceedings.
Al Balawi, R., Hu, Y., & Qiu, L. (2023). Get a Word in Edgewise: Post Character Limit and Social Media-Based Customer Service. HICSS-56 Proceedings.
Al Balawi, R., Basak, E., Tafti, A., & Watson-Manheim, M. B. (2020). Ride-Sharing Services and Environmental Sustainability: An Empirical Investigation of UberX Entry and Gas Emissions. AMCIS 2020 Proceedings.
Presentations
Al Balawi, R., Ahreum, K., Hu, Y., & Qiu, L. The Impact of Customer Service Accounts on Social Media Consumer Engagement: A Natural Experiment. Conference on Information Systems and Technology (CIST).
Basak, E., Al Balawi, R., & Tafti, A. Collaborating Beyond Borders: The Role of Social Ties in International Eco-Innovation Partnerships. Conference on Information Systems and Technology (CIST).
Al Balawi, R., Basak, E., & Zhao, K. Tokenizing Brand Marketing in the Fashion Industry: The Signaling Effects of Branded Non-Fungible Tokens on Consumer Engagement in Social Media. Conference on Information Systems and Technology (CIST).
Basak, E., Al Balawi, R., & Tafti, A. The Value of Inter-Regional Online Social Relationships: How Does It Foster Regional Innovation Performance?. The 15th Winter Conference on Business Analytics (WCBA). Snowbird, UT
Al Balawi, R., Basak, E., Tafti, A., & Watson-Manheim, M. B. Ride-Sharing Services and Environmental Sustainability: An Empirical Investigation of Uber Entry and Gas Emissions. The 15th Winter Conference on Business Analytics (WCBA). Snowbird, UT
Al Balawi, R., Hu, Y., & Qiu, L. Brand Crisis and Customer Relationship Management on Social Media: A Natural Experiment from Airline Industry. 2019 INFORMS Annual Meeting.
Al Balawi, R., & Hu, Y. Brand Crisis and Customer Relationship Management on Social Media: A Natural Experiment from Airline Industry. Production and Operations Management Society (POMS) 29th Annual Conference.
Al Balawi, R., Hu, Y., & Qiu, L. Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from Airline Industry. INFORMS Conference on Information Systems and Technology (CIST). Phoenix, AZ: INFORMS.
Research Currently in Progess
Cao, C., Al Balawi, R., & Qiu, L.(n.d.). AI-Occupation Similarity and Supply-Chain Efficiency. In Progress.
Basak, E., Al Balawi, R., & Iris, C.(n.d.). Abortion Ban and Short-term Rental Performance. In Progress.
College
| Committee Name | Position Role | Start Date | End Date |
|---|---|---|---|
| Majors/Minors Fair, Fall 2022 | Committee Member | 11/3/2022 |
Professional
| Organization | Position Role | Organization State | Organization Country | Start Date | End Date | Audience |
|---|---|---|---|---|---|---|
| Production and Operations Management | Reviewer, Journal Article | 8/1/2022 | Present | International | ||
| The Americas Conference on Information Systems (AMCIS) | Minitrack Chair | 10/1/2023 | Present | International | ||
| Information & Management | Reviewer, Journal Article | 2/1/2023 | Present | International | ||
| International Conference on Web and Social Media | Reviewer | N/A | N/A | Present | International | |
| International Journal of Information Management | Reviewer, Journal Article | 3/1/2024 | Present | International | ||
| Hawaii International Conference on System Sciences (HICSS) | Minitrack Chair | 1/1/2024 | Present | International | ||
| MIS Quarterly | Reviewer, Journal Article | 5/11/2018 | Present | International | ||
| Hawaii International Conference on System Sciences (HICSS) | Reviewer, Conference Paper | Hawaii | United States | 7/1/2022 | Present | International |
| Web Science Conference (WebSci) | Reviewer, Conference Paper | 4/1/2021 | Present | International | ||
| The Web Conference | Reviewer, Conference Paper | 11/1/2021 | Present | International | ||
| Winter Conference on Business Analytics (WCBA) | Reviewer, Conference Paper | 9/1/2020 | Present | International | ||
| AAAI Conference on Web and Social Media (ICWSM) | Reviewer, Conference Paper | 7/1/2019 | Present | International | ||
| Workshop on Information Technologies and Systems (WITS) | Reviewer, Conference Paper | 7/1/2018 | Present | International | ||
| INFORMS Workshop on Data Science | Reviewer, Conference Paper | 6/1/2018 | Present | International | ||
| Conference on Information System and Technology (CIST) | Reviewer, Conference Paper | 6/1/2018 | Present | International | ||
| International Conference of Information Systems (ICIS) | Reviewer, Conference Paper | 6/1/2018 | Present | International | ||
| Cluster Computing | Reviewer, Journal Article | 6/1/2019 | Present | International | ||
| Journal of the Association for Information Systems | Reviewer, Journal Article | 9/1/2021 | Present | International | ||
| Journal of Management Information Systems | Reviewer, Journal Article | 7/1/2021 | Present | International | ||
| Management Science | Reviewer, Journal Article | 8/1/2018 | Present | International | ||
| Information Systems Research | Reviewer, Journal Article | 10/1/2022 | Present | International | ||
| PLOSOne | Reviewer | California | United States | 7/1/2021 | 5/2/2022 | International |
| 2019 Conference on Empirical Methods in Natural Language Processing and 9th International Joint Conference on Natural Language Processing | Reviewer | N/A | N/A | 6/1/2019 | 6/1/2019 | International |
| Data Science Workshop | Reviewer | N/A | United States | 6/1/2018 | 6/1/2018 | International |