William Millhiser
Assc Professor
Zicklin School of Business
Department: N. P. Loomba Dept of Mgt
Areas of expertise: Operations Management, Project Management, Business Decision Modeling
Email Address: william.millhiser@baruch.cuny.edu
> View CV- Biography
- Teaching
- Research and Creative Activity
- Grants
- Honors and Awards
- Service
Education
Ph.D., Operations Research, Case Western Reserve University Cleveland OH
MST (Master of Science for Teachers), Mathematics, Univ. of New Hampshire Durham NH
B.S., Industrial Engineering, Lehigh Univ. Bethlehem PA
| Semester | Course Prefix | Course Number | Course Name |
|---|---|---|---|
| Spring 2024 | OPM | 3730 | Business Process Analysis |
| Spring 2024 | OPM | 3000H | Hon - Service Operations Mgmt |
| Fall 2023 | OPM | 3740 | Project Management |
| Fall 2023 | OPM | 3500 | Business Decision Models |
| Spring 2023 | MGT | 5000 | Independent Study Management I |
| Fall 2022 | OPM | 3740 | Project Management |
| Fall 2022 | OPM | 3000H | Hon - Service Operations Mgmt |
| Spring 2022 | OPM | 3500 | Business Decision Models |
| Spring 2022 | OPM | 3000H | Hon - Service Operations Mgmt |
| Spring 2022 | OPM | 3740 | Project Management |
| Fall 2021 | OPM | 3000 | Service Operations Management |
| Fall 2021 | OPM | 3500 | Business Decision Models |
| Spring 2021 | MGT | 3500 | Introduction to Management Science |
| Spring 2021 | MGT | 3121 | Service Operations Management |
| Fall 2020 | MGT | 3121 | Service Operations Management |
| Fall 2020 | MGT | 3500 | Introduction to Management Science |
| Spring 2020 | MGT | 3730 | Business Process Analysis |
| Spring 2020 | MGT | 9500 | Management Science |
| Fall 2019 | MGT | 3121 | Service Operations Management |
| Fall 2019 | MGT | 3730 | Business Process Analysis |
| Spring 2018 | MGT | 9730 | Project Management |
| Spring 2018 | MGT | 3730 | Business Process Analysis |
| Fall 2017 | MGT | 3121 | Service Operations Management |
| Spring 2017 | MGT | 3730 | Business Process Analysis |
| Fall 2016 | MGT | 3121 | Service Operations Management |
| Spring 2016 | MGT | 9704 | Service Operations II |
| Spring 2016 | MGT | 9500 | Management Science |
| Spring 2016 | MGT | 9702 | Service Operations I |
| Spring 2016 | MGT | 9702 | Service Operations I |
| Spring 2016 | MGT | 9704 | Service Operations II |
| Fall 2015 | MGT | 9500 | Management Science |
| Spring 2015 | MGT | 3121 | Service Operations Management |
| Spring 2015 | MGT | 9702 | Service Operations I |
| Spring 2015 | MGT | 9704 | Service Operations II |
| Fall 2014 | MGT | 9702 | Service Operations I |
| Fall 2014 | MGT | 9702 | Service Operations I |
| Fall 2014 | MGT | 9704 | Service Operations II |
| Spring 2014 | MGT | 9500 | Management Science |
| Spring 2014 | MGT | 9702 | Service Operations I |
| Spring 2014 | MGT | 3121 | Service Operations Management |
| Fall 2013 | MGT | 9702 | Service Operations I |
| Fall 2013 | MGT | 9702 | Service Operations I |
| Fall 2013 | MGT | 9704 | Service Operations II |
| Fall 2013 | MGT | 9500 | Management Science |
| Summer 2013 | MGT | 9791 | Special Topics In Opr Mgt |
| Spring 2013 | MGT | 3500 | Introduction to Management Science |
| Spring 2013 | MGT | 9500 | Management Science |
| Spring 2013 | MGT | 9702 | Service Operations I |
| Spring 2013 | MGT | 9791 | Special Topics In Opr Mgt |
| Fall 2012 | MGT | 9704 | Service Operations II |
| Fall 2012 | MGT | 9702 | Service Operations I |
| Fall 2012 | MGT | 9700 | Managing Business Operations |
| Fall 2012 | STA | 9000 | Regression&Forecast |
| Spring 2012 | MGT | 9702 | Service Operations I |
| Spring 2012 | MGT | 9702 | Service Operations I |
| Spring 2012 | MGT | 9700 | Managing Business Operations |
| Fall 2011 | MGT | 3121 | Service Operations Management |
| Fall 2011 | MGT | 9700 | Managing Business Operations |
| Fall 2010 | MGT | 3121 | Service Operations Management |
| Fall 2010 | MGT | 3121H | Service Operations Management |
| Fall 2010 | MGT | 9700 | Managing Business Operations |
| Spring 2010 | MGT | 3121 | Service Operations Management |
| Spring 2010 | MGT | 3121H | Service Operations Management |
| Fall 2009 | MGT | 9700 | Managing Business Operations |
| Fall 2009 | MGT | 3121H | Service Operations Management |
| Spring 2009 | MGT | 3121 | Service Operations Management |
| Fall 2008 | MGT | 9700 | Managing Business Operations |
| Spring 2008 | MGT | 3121 | Service Operations Management |
| Fall 2007 | MGT | 3121 | Service Operations Management |
| Fall 2007 | MGT | 4500 | Cases in Operations Management |
| Fall 2007 | MGT | 3121 | Service Operations Management |
| Spring 2007 | MGT | 4500 | Cases in Operations Management |
| Spring 2007 | MGT | 3121 | Service Operations Management |
| Fall 2006 | MGT | 3121 | Service Operations Management |
| Fall 2006 | MGT | 3121 | Service Operations Management |
Books
Ivanov, D., Millhiser PhD, W., & Nguyen, P. (2024). Operations & Supply Chain Simulation with AnyLogic: Decision-oriented Introductory Notes for Management Students, 2nd edition. Springer.
Journal Articles
Jain, A., & Millhiser, W. P. (2022). The Effect of Flexible Service Rates in Appointment Scheduling Systems. 32 pages. In Progress.
(2021). The Effect of Flexible service rates in Appointment Scheduling Systems. Production and Operations Management (Target journal), In Progress.
Millhiser, W., & Veral, E. A. (2019). A Decision Support System for Real-time Scheduling of Multiple Patient Classes in Outpatient Services. Health Care Management Science, 22(1). 180-195.
(2019). A decision support system for real-time scheduling of multiple patient classes in outpatient services. Healthcare Management Science / Springer,
Millhiser, W., Sinha, C., & Sobel, M. J. (2016). Optimality of the Fastest Available Server Policy. Queueing Systems, 84(3). 237-263.
Sinha, A., Millhiser, W., & He, Y. (2016). Matching Supply with Demand in Supply Chain Management Education. International Journal of Business Logistics, 27(3). 837-861.
Millhiser, W. (2016). A note on the full-neighborhood search of Kaandorp and Koole (2007). Health Care Management Science, 19(3). 300-303.
Millhiser, W., & Veral, E. A. (2015). Designing Appointment System Templates with Operational Performance Targets. IIE Transactions on Healthcare Systems Engineering, 5(3). 125-146.
(2013). Optimal Admission Control in Series Production Systems with Blocking. IIE Transactions/Taylor & Francis Group, 45(10). 1035 - 1047.
(2012). Teaching Critical Chain Project Management: The Academic Debate and Illustrative Examples. INFORMS Transactions on Education, 12(2). 67-77.
(2012). Assessing appointment systems' operational performance with policy targets. IIE Transactions on Healthcare Systems Engineering/Taylor & Francis Group, 2(4). 274-289.
(2011). Understanding the Role of Worker Interdependence in Team Selection. Organization Science/INFORMS, 22(3). 772-787.
(2007). How Large Should a Complex System Be? An Application in Organizational Teams. Complexity/Wiley InterScience, 12(4). 54-70.
Book Chapters
Hazy, J. K., Millhiser, W., & Solow, D. (2007). Mathematical and Computational Models of Leadership: Past and Future. In Hazy, J. K., Goldstein, J., & Lichtenstein, B. B. (Eds.), Complex Systems Leadership Theory: New Perspectives from Complexity Science on Social and Organizational Effectiveness (pp. 163-193). Mansfield, MA,USA. ISCE Publishing Company.
Media Contributions
Millhiser, W., Veral, E. A., & Valenti, B. C. (2013). Why do doctors fall behind schedule?, (1).
Trade publication article that summarizes recent research paper for practitioners.
Millhiser, W. (2011). The Value of Open-Ended Questions, Part 2: Implementation, (3).
An article about how professors can make their instruction more rich and promote deeper learning through the use of open-ended problem solving. This is part 2 of 2 with specific examples to help readers turn theory into practice.
Millhiser, W. (2011). The Value of Open-Ended Questions, Part 1, (2).
An article about how professors can make their instruction more rich and promote deeper learning through the use of open-ended problem solving. This is part 1 of 2 which surveys the literature and lays the theoretical basis for open-ended problem solving.
Millhiser, W. (2009). Quantitative Literacy, (5).
My interpretation of an informal survey of 15 young alumni and hiring managers on the value of quantitative literacy. Published in the monthly column, "Issues in Education."
Presentations
Veral, E. A., & Millhiser, W. (2024, June 27). Appointment Scheduling: The Disconnect Between Theory and Practice. POMS International 2024. Istanbul, Turkey: Prod. Operations Mgt Soc..
(2024, October 27). Predictive Analytics and Decision Modeling in the BBA Core Curriculum. INFORMS Annual Meeting. Indianapolis, IN: INFORMS.
Jain, A., & Millhiser, W. (2019, October 31). “Wait and then hurry up”: The effect of flexible service rates in appointment scheduling systems. INFORMS Annual Meeting 2019. Seattle, WA
Millhiser, W., Veral, E. A., & Cayirli, T. (2019, October 22). Appointment Scheduling: The Disconnect Between Theory and Practice. INFORMS Annual Meeting. Seattle, WA: INFORMS.
Veral, E. A., & Millhiser, W. (2024, November 27). Designing Appointment Systems with operational Policy Targets. Decision Sciences Annual Conference 2019. New Orleans: Decision Sciences Institute.
Jain, A., & Millhiser, W. (2018, May 31). “Wait and then hurry up”: The effect of flexible service rates in appointment scheduling systems. POMS Annual Conference 2018. Houston: Production and Operations Management Society.
Jain, A., & Millhiser, W. (2018, November 30). “Wait and then hurry up”: The effect of flexible service rates in appointment scheduling systems. INFORMS Annual Meeting 2018. Phoenix, AZ
Jain, A., & Millhiser, W. (2017, November 30). “Wait and then hurry up”: The effect of flexible service rates in appointment scheduling systems. INFORMS Annual Conference 2017. Houston: INFORMS.
Millhiser, W. (2016, May 17). The doctor will see you soon: Cost of waiting in US healthcare delivery. Healthcare Systems Engineering Symposium. Bethlehem, PA: Lehigh University Industrial and Systems Engineering.
Veral, E. A., & Millhiser, W. (2016, December 13). A Decision Support Tool for Real-Time Appointment Scheduling in Ambulatory Care Services. Winter Simulation Conference 2016. Arlington, VA: INFORMS, POMS, IIE, and various other professional societies.
Millhiser, W., & Veral, E. A. (2016, May 9). A Decision Support System for Appointment System Templates with Operational Performance Targets. POMS 27th Annual Conference 2016. Orlando, FL: POMS.
Millhiser, W., Veral, E. A., & Valenti, B. (2016, March 29). Designing Ambulatory Care Appointment Templates for Managed and Fair Waiting: A Trilogy of Papers on Outpatient Scheduling. Lehigh University Department of Industrial and Systems Engineering Seminar Series. Bethlehem, PA: Lehigh University Department of Industrial and Systems Engineering.
Millhiser, W., & Veral, E. A. (2015, November 2). A Decision Support System for Appointment System Templates with Operational Performance Targets. INFORMS 2016 Annual Meeting. Philadelphia, PA: INFORMS.
Millhiser, W., & Veral, E. A. (2015, July 31). A decision support system for appointment system templates with operational performance targets. INFORMS Healthcare 2015. Nashville, TN: INFORMS.
Veral, E. A., & Millhiser, W. (2015, May 30). Appointment System Design for Operational Performance Targets. World Conference on Technology, Innovation and Entrepreneurship. Istanbuil, Turkey: Istanbul University.
Millhiser, W., & Ponce de Leon, A. L. (2014, June 6). Medical Outpatient Appointment Scheduling: What Are We Optimizing?. 3rd Rutgers Applied Probability Conference. Piscataway, NJ: Rutgers University.
Millhiser, W., & Veral, E. A. (2014, May 9). Designing Appointment System Templates with Operational Performance Targets. POMS 25th Annual Conference. Atlanta, GA: Production and Operations Management Society.
Millhiser, W., & Veral, E. A. (2013, October 2). Designing Appointment System Templates with Operational Performance Targets. Yorktown Heights, NY: IBM.
Millhiser, W., & Veral, E. A. (2013, October 8). Appointment System Design for Fairness-based Operational Performance Targets. INFORMS Annual Meeting 2013. Minneapolis, MN: INFORMS.
Millhiser, W., & Veral, E. A. (2013, December 7). Designing Appointment System Templates with Operational Performance Targets. ¿¿¿2nd Rutgers Applied Probability Conference. New Brunswick, NJ: Department of Management Science and Information Systems, Rutgers University.
Millhiser, W., Veral, E. A., & Valenti, B. (2013, June 25). Assessing Appointment Systems' Operational Performance with Policy Targets. INFORMS Healthcare Conference 2013. Chicago, IL: INFORMS.
Millhiser, W., & Veral, E. A. (2013, June 24). Appointment System (AS) Design for Fairness-based Operational Performance Targets. INFORMS Healthcare Conference 2013. Chicago, IL: INFORMS.
Millhiser, W. (2012, October 14). Parametric Analysis of Optimal Admission Policies in Tandem Queueing Networks. INFORMS Annual Meeting. Phoenix, AZ: INFORMS.
Millhiser, W., Veral, E. A., & Valenti, B. (2012, October 17). Assessing Appointment Systems' Operational Performance with Policy Targets. INFORMS Annual Meeting. Phoenix, AZ: INFORMS.
Millhiser, W., Veral, E. A., & Valenti, B. C. (2012, July 31). Assessing Appointment Systems' Operational Performance with Policy Targets. 38th International Conference of the EURO Working Group on Operational Research Applied to Health Services (ORAHS). Univ. Twente, Enschede, The Netherlands: EURO.
Millhiser, W., Kirkizlar, E., & Karides, D. (2012, April 30). Optimizing a Doctor’s Time: On the tradeoff between private practice and hospital referrals. POMS Annual Meeting. Chicago: POMS.
Millhiser, W., Kirkizlar, E., & Karides, D. (2011, July 7). Optimizing a Doctor’s Time: On the tradeoff between private practice and hospital referrals. 2011 INFORMS Applied Probability Society Meeting. Stockhom, Sweden: INFORMS Applied Probability Society.
Veral, E. A., Millhiser, W., & Valenti, B. (2011, September 29). Analyzing and Designing Outpatient Appointment Schedules with Operational Policy Targets. INFORMS 2011. Charlotte, NC: INFORMS.
Millhiser, W., & Valenti, B. C. (2011, July 6). Analysis of busy and idle periods in appointment-driven queues with heterogeneous patient classes, general service times, and no-shows. 2011 INFORMS Applied Probability Society Meeting. Stockhom, Sweden: INFORMS Applied Probability Society.
Millhiser, W., Kirkizlar, E., & Karides, D. (2011, June 20). Optimizing a Doctor’s Time: On the tradeoff between private practice and hospital referrals. 2011 INFORMS Healthcare Meeting. Montreal Canada: INFORMS Healthcare Society.
Millhiser, W., Veral, E. A., & Valenti, B. C. (2011, June 20). Assessing appointment scheduling rules: A policy-based paradigm. 2011 INFORMS Healthcare Meeting. Montreal, Canada: INFORMS Healthcare Society.
Millhiser, W., Veral, E. A., & Valenti, B. C. (2010, November 8). Appointment scheduling with bounded patient waiting and MD overtime: a revenue-maximization approach. INFORMS National Meeting. Austin, TX: INFORMS.
Millhiser, W. (2010, November 7). Curriculum Development: Switching from Production to Service Operations Management. INFORMS National Meeting. Austin, TX: INFORMS.
Blau, R., Millhiser, W., & N/A, Z. P. (2010, May 7). Integrating Quantitative Literacy through the Curriculum. "Different Disciplines, Common Goals" 6th Annual CUNY General Education Conference. Kingsboro Community College: CUNY.
Sinha, C., Sobel, M. J., & Millhiser, W. (2010, June 7). Full-Service Policy Optimality with Heterogeneous Servers. Third Meeting of the EURO Working Group on Stochastic Modeling. Naflio, Greece: EURO Working Group on Stochastic Modeling.
Millhiser, W. (2010, March 26). Creating and Integrating Video in the Classroom. 13th annual Teaching and Technology Conference. Baruch College, New York, NY: Baruch College Technology Center.
Millhiser, W., & Burnetas, A. N. (2009, July 15). Admission Control in Multiclass Queueing Networks with Blocking. 2010 INFORMS Applied Probability Society Meeting. Ithica, NY: INFORMS Applied Probability Society.
Millhiser, W., & Burnetas, A. N. (2009, June 14). Admission Control in Multiclass Queueing Networks with Blocking. INFORMS and Canadian Operations Research Society Joint Meeting. Toronto, ON: INFORMS and CORS.
Millhiser, W. (2008, June 24). Admission Policies in Multiclass Tandem Queues with Blocking: New Approaches and Results due to Dynamic Programming Event Operators. Second Meeting of the EURO Working Group on Stochastic Modeling. Koç University, Istanbul, Turkey: Euro Working Group on Stochastic Modeling.
Millhiser, W., Coen, C. A., & Solow, D. (2008, July 31). Understanding the Role of Worker Interdependence in Team Selection. World Congress on Social Simulation. Fairfax, VA
Millhiser, W., Coen, C. A., & Solow, D. (2008, July 31). Understanding the Role of Worker Interdependence in Team Selection. INGRoup Conference. Kansas City, MO: INGRoup.
Millhiser, W., & Burnetas, A. N. (2008, September 10). Optimal Admission Control in Series Production Systems with Blocking. XIV Latin Ibero-American Congress on Operations Research (CLAIO 2008). Cartagena, Colombia: Association of Latin-Iberoamerican Operational Research Societies (ALIO).
Millhiser, W., & Szmerekovsky, J. G. (2008, October 13). Teaching Critical Chain Project Management. INFORMS National Meeting. Washington DC: INFORMS.
Millhiser, W. (2007, June 29). Revenue Management in US Healthcare? A Study in Rehabilitative Healthcare Networks. INFORMS Revenue Management and Pricing Conference. Barcelona, Spain: INFORMS.
Millhiser, W. (2007, July 9). Revenue Management in US Healthcare? A Study in Rehabilitative Healthcare Networks. INFORMS International Conference. San Juan, Puerto Rico: INFORMS.
Millhiser, W. (2006, February 28). Optimal Admission Control in Series Production Systems with Blocking. Undergraduate Business School. : Illinois Institute of Technology.
Solow, D., & Millhiser, W. (2006, April 30). A Strength-of-Interaction Model for Complex Systems: A Generalization of the NK Model. Weekly Seminar Series. Case Western Reserve University, Cleveland, OH: Department of Operations, Weatherhead School of Management.
Millhiser, W., & Solow, D. (2006, May 16). How large should a complex system be? An application in organizational teams. 6th Understanding Complex Systems Symposium. Urbana-Champaign, IL: University of Illinois at Urbana-Champaign.
Millhiser, W., & Burnetas, A. N. (2006, June 19). Optimal Admission Control in Series Production Systems with Blocking. INFORMS Manufacturing and Service Operations Management (MSOM) Society Annual Meeting. Atlanta: INFORMS/MSOM Society.
Millhiser, W., Coen, C. A., & Solow, D. (2006, June 30). On Interdependence and Modularity: How to Divide a Team. NAACSOS Conference. Notre Dame University, South Bend, IN: NAACSOS.
Millhiser, W., & Burnetas, A. N. (2006, July 31). Optimal Admission Control in Series Production Systems with Blocking. 2nd Madrid Conference on Queueing Theory. Madrid, Spain: Complutense University of Madrid.
Millhiser, W., Coen, C. A., & Solow, D. (2006, August 31). On Interdependence and Modularity: How to Divide a Team. Academy of Management Annual Meeting. Atlanta: Academy of Management.
Millhiser, W. (2006, February 28). Optimal Admission Control in Series Production Systems with Blocking. Zicklin School of Business. : Baruch College.
Millhiser, W. (2006, January 31). Optimal Admission Control in Series Production Systems with Blocking. School of Business. : University of Redlands.
Millhiser, W. (2005, October 31). On Interdependence and Modularity: How to Divide a Team. INFORMS National Meeting. San Francisco
Millhiser, W. (2005, September 30). On Interdependence and Modularity: How to Divide a Team. Weatherhead School of ManagementCase. : Case Western Reserve University.
Millhiser, W. (2005, July 31). Optimal Admission Control in Series Production Systems with Blocking. INFORMS Applied Probability Society Annual Meeting. Ottawa
Millhiser, W. (2005, March 31). Optimal Admission Control in Series Production Systems with Blocking. : Utah Valley State College.
Millhiser, W. (2005, February 28). Optimal Admission Control in Series Production Systems with Blocking. College of Business. : San Francisco State University.
Millhiser, W. (2005, February 28). Optimal Admission Control in Series Production Systems with Blocking. Weatherhead School of Management. : Case Western Reserve University.
Millhiser, W. (2005, January 31). Optimal Admission Control in Series Production Systems with Blocking. Department of Industrial and Systems Engineering. : University of Wisconsin at Milwaukee.
Millhiser, W. (2004, October 31). • INFORMS National Meeting, Denver (October 2004).. INFORMS National Meeting. Denver
Millhiser, W. (2004, April 30). Forecasting Sales in the US Kitchen Cabinet Industry. Department of Mathematics. : Oberlin College.
Millhiser, W. (2004, January 31). How large should a complex system be? An application in organizational teams. Ross School of Business. : University of Michigan.
Millhiser, W. (2003, October 31). Mathematical Models for Studying How to Divide a Team. INFORMS National Meeting. Atlanta
Millhiser, W. (2003, June 30). How large should a complex system be? An application in organizational teams. Inaugural Conference. Pittsburgh: North American Association for Computational Social and Organizational Systems (NAACSOS).
Millhiser, W. (2002, November 30). How large should a complex system be? An application in organizational teams. INFORMS National Meeting. San Jose
Millhiser, W. (2001, November 30). Multi-Species Fishery Management: Markov Decision Models for Sustainable Harvesting. Weatherhead School of Management. Case Western Reserve University
Other Scholarly Works
Millhiser, W., Kirkizlar, E., & Karides, D. A. (2012). Optimizing a Doctor's Time: On the tradeoff between office practice and hospital referrals.
In Progress.Millhiser, W., & Valenti, B. (2012). Delay Distributions in Appointment Systems with Generally and Non-Identically Distributed Service Times and No-Shows.
Research Currently in Progess
Millhiser, W., & Jain, A.(n.d.). The Effect of Flexible service rates in Appointment Scheduling Systems.
| Honor / Award | Organization Sponsor | Date Received | Description |
|---|---|---|---|
| Fellowship Award | City University of New York | 2018 | Was awarded a 1-semester fellowship leave for advancement of scholarly research agenda. The leave period was August 27, 2018 to January 24, 2019, and awarded officially March 19, 2018.<br><br> |
| Award for Teaching Excellence | Zicklin School of Business | 2014 | Department of Management's Recipient for the Teaching Excellence award bestowed by Dean Myung-Soo Lee at the May 2, 2014 Dean's Honors and Recognition Ceremony. |
| Presidential Excellence Award for Distinguished Teaching | Baruch College | 2013 | http://www.baruch.cuny.edu/facultyhandbook/PresidentialExcellenceAwards.htm |
| Baruch College Technology Center (BCTC) teaching with technology grant, approx $2500 for “Teaching OM with Video” | Baruch College Technology Center (BCTC) | 2009 | Received a grant of $2500 for computer hardware to assist with integrating video in the classroom. |
| Department of Operations, Case Western Reserve University (2000-2004) | 2004 | ||
| Tuition fellowship | Department of Operations, Case Western Reserve University | 2000 | Tuition fellowship awarded doctoral students in good standing, Sept 2000-Aug 2004. |
| Faculty Appreciation Award | Waterville Valley Academy, New Hampshire | 1998 |
College
| Committee Name | Position Role | Start Date | End Date |
|---|---|---|---|
| Operations Management Club | Faculty Advisor | Present | |
| Graduate Curriculum Committee | Committee Member | 5/3/2024 | |
| Recruiting Committee, Lecturer in Business Consulting | Committee Member | 4/30/2024 | |
| Zicklin Undergraduate Curriculum Committee | Committee Member | 5/31/2021 | |
| Near-Zero-Cost Redesign of MGT 3121 | 5/31/2021 | ||
| Zero-Cost Redesign of MGT 3500 | 5/31/2021 | ||
| Conversion of MGT 3121 to Online Delivery | 12/31/2020 | ||
| Conversion of MGT 3500 to Online Delivery | 12/31/2020 | ||
| Operations Managment Area Coordinator | 6/30/2020 | ||
| Department Executive Committee | Committee Member | 5/31/2020 | |
| Operations Management Major Redesign Committee | Committee Chair | 5/31/2020 | |
| QNT 2020 Design Committee | Committee Member | 12/31/2019 | |
| Zero-Cost Redesign of MGT 3730 | 12/31/2019 | ||
| Presidential Excellence Award for Distinguished Teaching | Committee Member | 4/2/2019 | |
| Strategic Planning Committee | Committee Member | 5/31/2018 | |
| Zicklin School of Business Executive Committee | Committee Member | 5/31/2018 | |
| MS in Business Analytics Development Committee | Committee Member | 8/31/2017 | |
| Baruch College President's Task Force on Retention and Student Success | Committee Member | 6/1/2017 | |
| Baruch College Joint Committee on Academic Standing | Committee Member | 6/1/2017 | |
| Zicklin Committee on Academic Standing | Committee Chair | 6/1/2017 | |
| Zicklin Graduate Curriculum Committee | Committee Member | 11/1/2016 | |
| Search committee, Director of SACC | Committee Member | 6/15/2016 | |
| Web Co-Master | 8/31/2015 | ||
| BBA in Business Analytics Development Committee | Committee Member | 5/31/2015 | |
| Steering Committee, Baruch/Mt. Sinai Grad. Program in Healthcare Administration | Attendee, Meeting | 5/31/2015 | |
| Hiring Committee, Administrative Director of the Baruch College MBA Program in Healthcare Administration | Attendee, Meeting | 1/31/2014 | |
| Committee on GPA Requirement Change in the Zicklin Undergraduate Admissions Standard | Committee Chair | 10/31/2013 | |
| Baruch College Teaching Blog | Founding Member | 5/31/2011 | |
| Zicklin Faculty Book Club for Philip Broughton's Ahead of the Curve (2008, Penguin) | Organizer | 12/31/2010 | |
| The Dean’s “Quant Group” task force to improve quantitative literacy within the Zicklin School | 12/31/2010 | ||
| Zicklin School Undergraduate Orientation & MBA | Department Representative | 8/31/2010 | |
| Flex-time MBA Orientation Workshop | Faculty Advisor | 1/31/2010 | |
| MGT 3121- Service Operations Management | Redesigned Course Curriculum | 12/31/2009 | |
| Baruch College Undergraduate Admissions' 6th Annual College for a Day | Teacher | 10/16/2009 | |
| Department of Management Faculty Development | Conducted Blackboard training session | 9/24/2009 | |
| Case Studies and Other Classroom Reality Shows | Panelist in Faculty Seminar | 9/22/2009 | |
| Flex-time MBA Orientation Workshop | Faculty Advisor | 8/31/2009 | |
| Task force to develop Operations Management strategic plan | 12/31/2008 | ||
| Department Secretary | 9/30/2008 | ||
| Provost's Task force on Quantitative Pedagogy | Member | 8/31/2008 |
Professional
| Organization | Position Role | Organization State | Organization Country | Start Date | End Date | Audience |
|---|---|---|---|---|---|---|
| Schlesinger Global Family Enterprise Case Competition | Judge | Vermont | United States | 1/11/2023 | 1/12/2023 | International |
| Stochastic Systems journal | Reviewer, Ad Hoc Reviewer | 1/4/2023 | 1/6/2023 | International | ||
| Management Science | Reviewer, Journal Article | 1/4/2021 | 1/6/2021 | |||
| Production and Operations Management | Reviewer, Journal Article | 6/3/2020 | 6/5/2020 | |||
| INFORMS (Institute for Operations Research in the Management Sciences) | Cluster Co-Chair, 2019 Annual Meeting | Washington | 2/1/2019 | 10/23/2019 | ||
| Production and Operations Management | Reviewer, Journal Article | 9/12/2019 | 9/14/2019 | |||
| Annals of Operations Research | Reviewer, Journal Article | 11/12/2018 | 11/14/2018 | |||
| Operations Research for Health Care | Reviewer, Journal Article | 6/4/2018 | 6/4/2018 | |||
| IIE Transactions on Healthcare Systems Engineering | Reviewer, Journal Article | 1/9/2018 | 1/10/2018 | |||
| Interfaces | Reviewer, Journal Article | 1/8/2018 | 1/8/2018 | |||
| Health Care Management Science | Reviewer, Journal Article | 7/1/2016 | 9/21/2016 | |||
| McGraw Hill | Reviewer, Book | 1/5/2015 | 1/12/2015 | |||
| Computers and Operations Research (COR) | Ad Hoc Referee | 12/31/2010 | ||||
| IIE Transactions | Ad-hoc referee | 12/31/2010 | ||||
| International Journal of Integrated Supply Management (IJISM) | Ad Hoc Referee | 12/31/2010 | ||||
| International Journal of Integrated Supply Management (IJISM) | Ad Hoc Referee | 12/31/2009 | ||||
| Performance Evaluation | Ad-hoc referee | 1/1/2006 | 12/31/2007 | |||
| IIE Transactions | Ad-hoc referee | 12/31/2007 | ||||
| Organization Science | Ad-hoc referee | 12/31/2005 | ||||
| Naval Research Logistics | Ad-hoc referee | 12/31/2004 | ||||
| Computational and Mathematical Organization Theory | Ad-hoc referee | 12/31/2004 | ||||
| Operations Research | Ad-hoc referee | 12/31/2003 |